Smell gas or think you have a leak?
This is urgent. Act fast.
- Open windows and doors to let fresh air in.
- Don’t use electrical switches or open flames (this includes lights, matches, or lighters).
- Turn off the gas at the meter if you can do so safely.
- Leave the building.
Then call the Gas Emergency Line immediately: 0800 111 999 (available 24/7 and free). Our engineers will be dispatched as soon as possible.
Join the Priority Services Register
At Indigo Networks, we know that everyone’s situation is different. If you or someone in your home needs extra support with your gas or electricity because of health, age, disability, or a life change, we’re here to help.
You can get free, tailored support by joining our Priority Services Register (PSR).
The PSR is a free, confidential service for people who may need extra help, especially during a power cut or planned works. We work with your energy supplier to make sure you stay safe, informed, and connected.
What are the Benefits of being on the Priority Services Register (PSR)
- We will keep you informed of any planned interruptions to your gas or electricity supply.
- We will keep in touch with you during any unplanned interruption to your gas or electricity supply.
- We can use an agreed password to verify the identity of any of our representatives that may visit you.
- We can list an alternative person at an alternative address to contact on your behalf.
Which Customers are Eligible?
You are eligible to join the PSR if you, or someone in your household:
- Uses medical equipment reliant on electricity.
- Has a disability.
- Are blind or partially sighted.
- Are deaf or hard of hearing.
- Have loss or impairment of smell.
You are also eligible if you have anxiety, depression or any mental health condition. You qualify if you need documents translated into another format or temporarily need extra support. You also qualify if you are of pensionable age or have children under five. If you are unsure if you, or your household qualify, please contact either your electricity supplier, or Indigo Networks. We will be able to help and confirm if you are eligible for the PSR.
Power Cuts and Supply Information
We cannot guarantee 100% availability of your gas or electricity supply at all times and although rare, power cuts can and do happen.
In an emergency or loss of electricity, please telephone 105 or 01184 362 510
In an emergency or loss of gas, please telephone 0800 111 999
What happens during extreme weather or other emergency events?
Extreme events do happen and we cannot plan for this, therefore it might be appropriate for us to provide additional support to customers that may be especially vulnerable to supply interruptions.
The level of support available and provided will be dependent on individual customer needs, requirements, and the nature and duration of any extreme events.
Please be assured that we will take all reasonable steps to help our vulnerable customers during such extreme situations, including pro-active communication via various means.
If you feel that you need individual assistance from us during a supply interruption, then please contact us on the Priority Service number you received following your registration.
Your safety is our priority and we are here to support our customers.
98%
Of customers are satisfied with our professional support
203,000+
Customer connections
2452