As an Ofgem-regulated company, we're committed to operating our networks safely, fairly
and in line with industry regulations.
If you smell gas
call 0800 111 999.
If you have lost Power any time day or night
call 105, the national emergency number.
Connections, Metering & Network Support
Whether you need a new connection, have a question about an existing supply, or require support with your metering arrangements, we're here to help.Use the link below to find the right contact for your enquiry.
Smell Gas?
If you smell gas, or believe that a gas pipe has been damaged, please call 0800 111 999 immediately.
If you have not already done so, please turn off the gas at the meter
Extinguish all naked flames (and do not smoke)
Open doors and windows for ventilation
Do NOT operate electrical switches ON or OFF
Do NOT use any door entry phone or other electrical entry/security device when the emergency service team arrives
Evacuate the building and wait for the emergency services to attend
Power Cut?
From time to time faults may occur on our system and whilst very rare, if you have lost power any time day or night you can call 105 the national emergency number. If you have any concerns about the safety of your incoming cable head (main fuse), trip switch or if your meter display has stopped - please call 105.
If your Power goes off - follow these simple steps
Check if your neighbours have also lost their power – if so call 105
If your main trip switch is still on and you have lost power – call 105
Please arrange for a qualified electrician to check your system.